Shafa Care
Software development & IT services

Healthcare software development and IT services in Bangladesh

Shafa Care Limited is a software development and IT services company in Dhaka. We build custom software for clients in healthcare and beyond, and we run the infrastructure and support behind it: web and mobile applications, backend systems, HL7 FHIR and HL7 v2 integration, UI/UX design, DevOps and cloud, and managed IT. Our own SaaS products, Shafa HMS and Shafa EHR, are separate, productised subscriptions with their own pages; this page is about the work we do for you. Below is what we deliver, how a project runs from discovery to support, the ways you can engage us, and the standards every engagement is held to.

  • Healthcare interoperability specialists
  • HL7 FHIR and HL7 v2 integration
  • Cloud or on-premise delivery
  • Bangla and English products
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How we work

A software and IT company with healthcare at its core

Shafa Care is two things at once. It is a software development and IT services agency that builds and runs systems for institutional clients, and it is the owner of a suite of healthcare SaaS products, Shafa HMS and Shafa EHR, which facilities subscribe to as they are. The two sides are deliberately separate. A services engagement produces software you specify and own; a product subscription gives you a platform we maintain for many facilities at once.

The same engineers work on both. The people who designed the interoperability layer of our products, the offline sync for facilities with unreliable connectivity and the Bangla and English interfaces are the people assigned to client projects. That is what healthcare expertise means here: not a slide about the sector, but working knowledge of how a hospital, a laboratory or a health programme actually moves data, and of the standards, HL7 FHIR R4, HL7 v2, ICD-11 and LOINC, that let it move between systems.

Healthcare comes first, but it is not a boundary. The disciplines behind a clinical system, secure identity, auditability, reliable infrastructure and careful interface design, are the same ones a university, a manufacturer or a financial institution needs. We take on custom software and IT work for any organisation in Bangladesh that values those things, with a compact team of around eighteen people, and we bring the same standards-first approach to every engagement.

What we build

What we do for you

Six services, available on their own or combined into a single engagement. Each is described by what it covers and what you end up with.

1

Custom software development

We design and build software to your specification: web applications, mobile applications, backend services and APIs, and the databases and reporting behind them. Work begins with the workflow your people actually follow and ends with a system they own outright. Healthcare is our deepest experience, from custom hospital software development to programme data tools, but the same team builds line-of-business systems for institutions outside the sector.

Capabilities

  • Web application development
  • Mobile application development
  • Backend systems and APIs
  • Reporting and analytics dashboards
  • Legacy system modernisation

Outcome: A working system, its source code and its documentation, delivered under an agreed scope and owned by you.

2

Healthcare IT consulting & integration

We help hospitals, laboratories, health programmes and their technology partners connect the systems they already run. That covers HL7 FHIR integration services and HL7 v2 messaging between clinical, laboratory and administrative systems, mapping to DGHS and national reporting formats, and migrating patient and operational data from paper, spreadsheets or a retiring application. Consulting work starts with an honest assessment of what you have and produces a plan you can act on with or without us.

Capabilities

  • FHIR and HL7 v2 integration
  • Connecting existing HMS, LIS and EMR
  • DGHS and national reporting formats
  • Data migration and cleansing
  • Digital health assessments and roadmaps

Outcome: Systems that exchange data on standards instead of re-entry, and a plan your institution can carry forward.

3

UI/UX design

Our UI/UX design services cover research, information architecture, wireframes, interactive prototypes and production-ready interface design, for software we build and for software you build elsewhere. Clinical settings taught us to design for interruption, low bandwidth, shared workstations and users who read Bangla, English or both, and those habits carry into every product. We test with the people who will use the screens, not with stand-ins, and hand over a component library your developers can keep using.

Capabilities

  • User research and workflow mapping
  • Wireframes and interactive prototypes
  • Bilingual Bangla and English interfaces
  • Design systems and component libraries
  • Usability testing with real users

Outcome: Interfaces that staff learn quickly and keep using, with a design system your team owns.

4

DevOps & cloud infrastructure

We design, build and operate the infrastructure your software runs on: cloud environments, on-premise servers, or a combination of the two. The work includes automated deployment pipelines, containerised environments, monitoring and alerting, backup and recovery, and hardening for systems that hold sensitive records. We run our own platforms in the cloud, on facility servers and on offline edge nodes with sync, so we plan for Bangladesh's connectivity and power realities rather than assuming a perfect data centre.

Capabilities

  • Cloud and on-premise architecture
  • CI/CD pipelines and automation
  • Containers and environment management
  • Monitoring, alerting and backups
  • Security hardening and access control

Outcome: Infrastructure that is documented, reproducible and monitored, running where your data policy says it should.

5

IT support & managed services

For institutions that would rather not run an internal IT function, or want to extend the one they have, we provide IT managed services in Bangladesh: helpdesk support for staff, server and network administration, patching and updates, user and access management, backup verification and periodic security reviews. Service levels, response windows and reporting are defined in the agreement, and you deal with engineers who know your environment rather than a rotating queue.

Capabilities

  • Helpdesk and end-user support
  • Server and network administration
  • Patching, updates and backups
  • User and access management
  • Periodic security reviews

Outcome: A stable environment with defined service levels, so your staff can work and your systems stay current.

6

White-label & enterprise solutions

We rebrand and deploy software platforms for partners and large institutions that want to offer a system under their own name or run it across many sites. That covers partner branding, domain and identity provider, tenant and site structures for a network of facilities, integration with existing systems, and support sized to the scale involved. White label healthcare software is the most common request, but the approach applies outside the sector too; commercial terms are agreed per partner.

Capabilities

  • Partner branding and custom domains
  • Multi-site and multi-tenant deployment
  • Single sign-on and identity integration
  • Enterprise integration and reporting
  • Scaled rollout and support plans

Outcome: A platform carrying your name, deployed across your network, with a support arrangement built for its scale.

Delivery process

How a project runs

Five stages, in order. Each ends with something you can review and approve before the next begins.

  1. Step 1

    Discovery

    We start by learning how the work is done today: who does it, what they record, where it breaks down and what the system must connect to. The output is a written scope with priorities, constraints, integration points and a delivery plan you can approve before design begins.

  2. Step 2

    Design

    Workflows become screens and data models. We produce wireframes, then interactive prototypes, and review them with the people who will use them. In parallel we settle the architecture, the integration approach and the security model, so the build starts from decisions already made rather than from assumptions.

  3. Step 3

    Build

    Development runs in short iterations with a working version you can see at the end of each one. Code is reviewed, tested and kept in a repository you have access to throughout. Changes to scope are written down and priced before they are built, not discovered at the end.

  4. Step 4

    Deploy

    We prepare the environment, cloud or on-premise, migrate data, train users by role and go live under a plan with a rollback path. For institutions that cannot afford downtime, we run in parallel with the existing process until you are satisfied that the new one holds.

  5. Step 5

    Support

    After launch, a defined support period covers fixes, monitoring and the questions that only appear in real use. From there you choose: a managed services agreement with us, a handover to your own team with full documentation, or a combination of the two.

Engagement models

Ways to work with us

Three models. Many clients start with one and move to another as the work matures.

  • Fixed-scope project

    A defined scope, a written specification, an agreed price and a delivery plan with milestones. Suited to work with clear boundaries, such as a new application, an integration or a migration. Changes go through a change process, so the price you approve is the price you pay for that scope.

  • Dedicated team or team extension

    Engineers, designers or DevOps specialists who work as part of your team for an agreed period, under your priorities and in your tools. Suited to institutions that have a product or an internal IT function and need capacity or a skill they do not have, without the overhead of hiring.

  • Managed services and support

    An ongoing agreement with defined service levels for support, infrastructure operation, maintenance and improvement of systems we built or systems you already run. Suited to institutions that want a stable environment and a single point of accountability without staffing an internal team for it.

Standards and compliance

Standards every engagement is held to

  • Security by default

    Role-based access control, audit logs of who did what and when, and encryption in transit and at rest are part of our baseline architecture for any system that holds personal or financial records, following HIPAA-style data handling. They are designed in from the start rather than added on request.

  • Interoperability standards

    Healthcare work is built on HL7 FHIR R4 for resources and APIs and HL7 v2 for messaging where existing systems require it, with ICD-11 and LOINC coding where clinical data is involved. Outside healthcare we follow the same principle: open formats and documented APIs, so your data is never trapped in a system.

  • Code ownership and documented handover

    Ownership of the source code, data and documentation produced in a project is assigned to the client as agreed in the contract. Every engagement ends with a handover package: repository access, architecture and deployment documentation, and runbooks, so another team could take the system on if you chose.

  • Engineering practice

    Version control, code review, automated testing and reproducible deployments are standard on every project, whether it is a short integration or a multi-year platform. Deliverables are held to engineering best practice first, and health technology deliverables additionally to WHO digital health standards and the interoperability standards above.

Who we work with

Who we work with

  • Healthcare providers and networks

    Hospitals, clinics, diagnostic centres and groups that run several facilities, who need systems built or connected around the way they already work: an integration between a laboratory and a records system, a patient portal, a reporting layer, or a bespoke application no product covers.

  • Health programmes and development organisations

    NGOs, donor-funded programmes and public-sector bodies that collect and report health data across many sites, often in low-connectivity settings, and need tools that align with DGHS reporting, the national digital-health direction and the realities of field work.

  • Businesses and institutions outside healthcare

    Enterprises, educational institutions and organisations in other sectors that need custom software, a cloud or on-premise environment operated properly, or an IT function they can rely on, delivered by a team that treats their data with the same care as a clinical record.

FAQ

Frequently asked questions

How are projects scoped and priced?

Every project starts with a discovery phase that produces a written scope, and the price follows from that scope rather than the other way round. Fixed-scope work is quoted as a total with milestones; dedicated teams and managed services are priced for an agreed period and capacity. We do not publish rates, because an integration and a multi-site platform are not the same job. Tell us what you need and we will send a written proposal.

How long does a project take?

It depends on scope, integration points and how quickly decisions can be made on your side. A single integration or a focused application is measured in weeks; a system replacing an established process, with migration and training, is measured in months. The discovery phase ends with a delivery plan that gives dates for your scope, and we would rather commit to those than to a generic figure here.

Who owns the code and the data?

You do. Ownership of the source code, documentation and data produced in a project is assigned to the client as agreed in the contract, and you have repository access throughout the build, not only at handover. Where we use our own reusable components or open-source libraries, the contract states it plainly, so there is no ambiguity about what you can take elsewhere.

Can you integrate with the HMS, LIS or laboratory equipment we already use?

Usually, yes. We integrate with existing hospital, laboratory and records systems through HL7 FHIR, HL7 v2 messaging, vendor APIs or, where nothing else exists, structured file exchange. Laboratory analysers with a documented interface can be connected to a laboratory or records system. We assess what your current systems expose before quoting, and if an integration is not feasible we tell you so at that stage rather than after.

Do you provide support after launch?

Yes. Every project includes a defined support period after go-live for fixes and stabilisation. After that you can move to a managed services agreement with service levels, keep us on for maintenance and improvements, or take the system in-house with the documentation and handover we provide. Support is available in Bangla and English, and we monitor the systems we host.

Do you work with clients outside Bangladesh?

Our team is based in Dhaka and works remotely with clients wherever they are. Requirements sessions, reviews and support run over video call and shared tools, and most of our delivery process is remote by design. Where in-person work matters, such as go-live at a facility, we plan for it in the proposal. Contracts, data-residency needs and time zones are settled during scoping.

Software development and IT services

Tell us what you need built

Send a paragraph about the problem, the systems involved and any deadline. We will reply with questions and, once we understand the scope, a written proposal. If a product subscription fits you better than a project, we will say so and point you to it.

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